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Department of Behavioral Health
 

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Reports Archive

Mental Health and Substance Use Report on Expenditures and Services (MHEASURES)

Consumer Satisfaction

Measuring Provider Performance

From FY21-FY23, DBH published the report, Measuring Provider Performance: Building a Stronger System of Behavioral Health Care, which summarized provider- and system-level performance on behavioral health care services provided to children, youth, and adults. This report provided data that stakeholders (i.e., providers, consumers, clients, advocates, policymakers) could use to drive improvements in timely access to appropriate behavioral health services.

Data Brief

Community Services Review

DBH previously conducted an annual Community Services Review (CSR), a qualitative review process used to evaluate the quality of services offered through DBH. The review process is a case-based inquiry of services received by individual consumers that involves a record review and interviews with all team members, including the consumer.  Reviewers analyze the facts of a case to score specific indicators following a standardized protocol. The scoring uses a six point scale, with scores of one, two and three considered to be the Unacceptable range and scores of four, five and six to be the Acceptable range. In addition to the numerical ratings, reviewers write a narrative case story outlining the consumer’s status and the system’s practice.  Providers are given feedback on the review, including strengths, challenges and recommended next steps.  Information is aggregated into an annual summary report that analyzes that year’s findings and compares performance to previous years.